Service

We deliver not just CNC machine tools, but also peace of mind and worry-free service.

Service

Quality Control .

Every CNC machine tools made from Grand is produced in strict accordance with the ISO standard. During this process, a variety of quality management tests will be carried out. Our QC process is a rigorous system that spans the entire process of design, procurement, manufacturing, assembly, commissioning, inspection, and delivery, aiming to ensure that every machine tool meets the design specifications for accuracy, performance, and reliability. The specific process is as follows:

Incoming Material Quality Control

This is the first step in ensuring the basic quality of the machine tool. The specific inspection process is as follows:

Inspection of Key Components:

  • Machine bed, column, and worktable:

    Use a coordinate measuring machine to inspect key geometric dimensions, flatness, straightness, and hole position accuracy. Check the casting quality (for sand holes and cracks).

  • Spindle:

    Conduct dynamic balancing tests, radial/axial runout tests, and temperature rise simulation tests.

  • Ball screw/guide rails:

    Inspect straightness, pitch error, surface finish, and hardness.

  • CNC system, servo drives, and motors:

    Conduct power-on tests and functional tests, and compare the results with the inspection reports provided by the supplier.

  • Tool magazine and tool changing mechanism:

    Conduct motion tests and positioning accuracy tests.

Manufacturing and Assembly Process Quality Control

  • Manufacturing and Assembly Process Quality Control:

    Inspect the level adjustment of the machine bed. Check the quality of the scraping or bonding process of key mating surfaces (such as guide rail mounting surfaces), using the common dye penetration method to check contact points.

  • Geometric Accuracy Pre-adjustment:

    Before the installation of the spindle, lead screw, etc., preliminarily adjust the perpendicularity and parallelism of large components such as the machine bed, column, and saddle.

  • Core Component Assembly:
    1. Spindle Installation: Re-check the spindle runout and confirm that the cooling circulation system is unobstructed.
    2. Lead Screw/Guide Rail Installation: Use a precision level and dial indicator to adjust their parallelism with the motion datum, and confirm the pre-tensioning force.
    3. Protection and Peripheral System Installation: Check the cleanliness, sealing, and pressure testing of the hydraulic, pneumatic, cooling, and lubrication system pipelines.

Machine Debugging and Performance Testing

This is the most critical and comprehensive stage of the QC process, usually conducted according to international standards.

1. Geometric Accuracy Inspection
  • Linear motion axes:

    Testing the straightness, pitch, yaw, and roll of motion within the effective travel range of the X/Y/Z axes.

  • Perpendicularity and parallelism:

    Such as the perpendicularity of the X-axis to the Y/Z axes, the perpendicularity of Z-axis movement to the worktable, and the perpendicularity of the spindle axis to the worktable.

  • Spindle-related accuracy:

    Radial runout and axial runout of the spindle end, and radial runout of the spindle taper hole.

2.Positioning Accuracy and Repeatability Testing
  • Linear motion axes:

    Testing the straightness, pitch, yaw, and roll of motion within the effective travel range of the X/Y/Z axes.

  • Perpendicularity and parallelism:

    Such as the perpendicularity of the X-axis to the Y/Z axes, the perpendicularity of Z-axis movement to the worktable, and the perpendicularity of the spindle axis to the worktable.

  • Spindle-related accuracy:

    Radial runout and axial runout of the spindle end, and radial runout of the spindle taper hole.

3.CNC Function and Performance Testing
  • Linear motion axes:

    Testing the straightness, pitch, yaw, and roll of motion within the effective travel range of the X/Y/Z axes.

  • Perpendicularity and parallelism:

    Such as the perpendicularity of the X-axis to the Y/Z axes, the perpendicularity of Z-axis movement to the worktable, and the perpendicularity of the spindle axis to the worktable.

  • Spindle-related accuracy:

    Radial runout and axial runout of the spindle end, and radial runout of the spindle taper hole.

4.Temperature Rise and Thermal Stability Testing
  • Linear motion axes:

    Testing the straightness, pitch, yaw, and roll of motion within the effective travel range of the X/Y/Z axes.

  • Perpendicularity and parallelism:

    Such as the perpendicularity of the X-axis to the Y/Z axes, the perpendicularity of Z-axis movement to the worktable, and the perpendicularity of the spindle axis to the worktable.

  • Spindle-related accuracy:

    Radial runout and axial runout of the spindle end, and radial runout of the spindle taper hole.

5.Cutting Performance Testing
  • Linear motion axes:

    Testing the straightness, pitch, yaw, and roll of motion within the effective travel range of the X/Y/Z axes.

  • Perpendicularity and parallelism:

    Such as the perpendicularity of the X-axis to the Y/Z axes, the perpendicularity of Z-axis movement to the worktable, and the perpendicularity of the spindle axis to the worktable.

  • Spindle-related accuracy:

    Radial runout and axial runout of the spindle end, and radial runout of the spindle taper hole.

6.Safety and Reliability Testing
  • Linear motion axes:

    Testing the straightness, pitch, yaw, and roll of motion within the effective travel range of the X/Y/Z axes.

  • Perpendicularity and parallelism:

    Such as the perpendicularity of the X-axis to the Y/Z axes, the perpendicularity of Z-axis movement to the worktable, and the perpendicularity of the spindle axis to the worktable.

  • Spindle-related accuracy:

    Radial runout and axial runout of the spindle end, and radial runout of the spindle taper hole.

Final Inspection and Preparation for Shipment

  • Final Accuracy Verification:

    After completing all tests, the critical geometric and positional accuracies are re-verified to ensure all data are within the tolerance limits.

  • Cleaning and Corrosion Protection:

    The machine tool is thoroughly cleaned, and exposed metal surfaces are treated with rust preventative.

  • Documentation and Spare Parts Verification:

    The user manual, electrical diagrams, PLC program, accuracy inspection report, certificate of conformity, and other accompanying documents, as well as the standard tools and spare parts kit, are verified.

On-site Installation and Final Acceptance

  • Unpacking and Inspection:

    The customer inspects the appearance and accessories on-site to ensure they are in good condition.

  • Foundation and Installation:

    Installation and leveling are performed according to requirements.

  • Commissioning and Accuracy Restoration:

    The manufacturer's engineer restores the factory accuracy on-site.

  • Customer Final Acceptance:

    On-site at the customer's location, key accuracy and performance tests are repeated according to the acceptance criteria specified in the contract. The customer signs the acceptance report after confirming satisfactory results.